Our Facilities

While there is no place like home, we do our best to create an environment that is both nurturing and empowering, ensuring families feel supported for however long they need to stay. 

Whether you’ll be staying with us for just a couple of nights or have a long road ahead of you, our House functions as a real home with real families, with staff and volunteers available to provide a shoulder to lean on or help make a cup of tea and everything in between. 






Families stay a year

Current Facilities

Whether you’ll be staying with us for just a couple of nights or have a long road ahead of you

Guest Rooms & Self contained Units

Our House comprises of 30 family bedrooms with access to shared bathroom facilities. Included in these rooms are 4 fully self-contained units with their own kitchen, ensuite and laundry for children which are usually reserved for children staying in the House who require isolation as a medical necessity.

Communal Kitchen

Our large, fully-equipped communal kitchen offers space for several families to prepare their own meals at the same time. We have four separate cooking stations as well as dishwashers to make washing up quick and easy. The pantry is always kept stocked with complimentary tea, coffee, fresh fruit, breakfast cereals and other basic food items. You will be provided with your own dedicated drawer and fridge space to store your favorite foods. Last but not least, we have the star of morning mealtimes, our pancake machine!

Family Room & Dining Area

Our spacious open plan family room and dining space is the most social part of the House. It’s furnished with communal tables, a lovely fireplace for relaxing around as well as a smart TV to keep everyone occupied between appointments or for keeping up with everyone’s favourite TV shows.

Guest Laundry

No matter where you go as a family, dirty laundry is an unavoidable fact of life! Our laundry is equipped with washing machines and dryers to help you keep on top of the washing duties.

Outdoor area & playground

Taking the time out to get some fresh air is vital when you’re going through a stressful period. Our ground floor outdoor area is a sun-shaded spot to unwind at the end of a tiring day. Here you’ll find a BBQ and alfresco tables and chairs so the family can get together for a meal outdoors. To keep the little ones occupied, we have our very own McDonald’s style outdoor playground with slides and climbing equipment.

Indoor play spaces

For our younger guests, our secure indoor Interactive Zone is a multi-sensory space and interactive room, stocked with a colourful array of toys, books and activities for children of all ages and abilities as well as a gaming console for the older kids.

Computer station

We have a computer station in the House which provides computers with wi-fi access to help families keep in touch with home through Skype and social media, stay on top of practical matters like emails and paying bills, and for kids to use for their schoolwork.

Learning space

All children staying at our House can take part in educationally supportive and fun activities throughout their stay, at our dedicated Learning Space provided by our professional Learning Program staff.

We run a ‘Homework Heroes’ club three afternoons a week, Big Book Breakfast every Friday morning and scheduled school holiday programs. There’s always something going on that will appeal to different ages and abilities.